FAQs
Ordering & Customization：
1.How do I place a custom order?
Contact us via WhatsApp to discuss your design preferences (e.g., materials, dial style, engravings). We’ll provide a 3D mockup for approval before production begins.
2.What customization options are available?
Choose case materials (stainless steel, ceramic), dial colors, straps (leather/metal), and optional engravings. Limited-edition designs may offer additional features.
3.How long does custom production take?
Most orders take 7-14 days to craft. Complex designs may require up to 21 days. We’ll notify you of timelines upon confirmation.
Payment & Security：
4.What payment methods do you accept?
Secure options include credit/debit cards (Visa/Mastercard), PayPal, and bank transfers. All transactions are encrypted for safety.
5.Is my payment information secure?
Yes, we use SSL encryption and never store payment details. Third-party platforms (e.g., PayPal) handle sensitive data directly.
Shipping & Delivery：
6.Which countries do you ship to?
We deliver globally via DHL/FedEx. Contact us to confirm availability for your location.
7.How long will shipping take?
Delivery typically takes 5-10 business days after dispatch. Expedited shipping is available for urgent orders.
8.Who covers customs duties or taxes?
Import fees vary by country and are the customer’s responsibility. Check local regulations before ordering.
Quality & Warranty：
9.What materials are used in your watches?
We use 316L stainless steel, sapphire-coated glass, and Swiss/Japanese movements for precision and durability.
10.Do you offer a warranty?
Yes, all watches include a 2-year warranty against manufacturing defects. Damage from misuse is not covered.
Returns & Support：
11.Can I return a custom-made watch?
Due to their personalized nature, custom orders are non-refundable. Contact us immediately if there’s a quality issue.
12.What if my watch arrives damaged?
Notify us within 48 hours with photos. We’ll arrange a replacement or repair at no cost.