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Want to get in touch? We’d love to hear from you. Here’s how you can reach us…
FREQUENTLY ASKED QUESTIONS
HOW TO SHOP ONLINE?
You can place an order online by following the steps below.
- Please add all the products you want to cart.
- Register and complete your account information on our website, especially the shipping address.
- Submit your order and we will create an order list for you and email it to you.
You can place an order with our help.
- When we are online, you can contact us directly through the chat window “Live Help”.
- We are happy to help you complete your order.
- You can tell us your order details by email: 18kcustom@gmail.com
- Please write down all the product IDs (eg ID: 3401-1) you want to buy in the email and we will know what you want.
- We will place an order for you and send it to you via email for confirmation. If everything is OK, you can pay. We will provide you with the best service and reasonable price. If you have any questions, please contact us online or email us.
I CURRENTLY DO NOT HAVE AN EMAIL ADDRESS. MAY I STILL PURCHASE ITEMS FORM THE CARTIER E-BOUTIQUE?
- Yes, you may contact our Client Relation Center at
whatsapp: +281 829 8666 and our Ambassadors will be pleased to assist you in placing your order. In this case, your order acknowledgement and confirmation of order will be sent to you by fax.
I DIDN'T FIND THE DESIRED PRODUCT IN THE ELECTRONIC BOUTIQUE. WHERE CAN I CHECK PRICES? CAN THEY BUY IT?
- We invite you to contact the 18kcustomjewelry customer contact center for information about undisplayed works in electronic boutiques, and more information about where these items are available. We can customize any luxury jewelry and watch!
- Welcome to chat with us on Whatsapp ,Message or Telegram.Send the picture directly and we will reply you asap.It is also ok for you to send Email for us.We are online 24h.
CAN I SEE MORE PICTURE OF YOUR WORK?
- Welcome to chat with our customer service and they will take more picture for you.
DO YOU SELL JEWELLRY FOR PERSONAL BUYER OR ONLY FOR WHOLESALER?
- In fact, many of our clients are private buyers. You can order high-quality brand jewelry for your family, friends and yourself. If you’re a jewelry reseller, that’s great. We will provide free delivery and free original brand boxes, if you can order many items each time.